Privacy Policy

Total Loss Center
Effective Date: Jan 1st, 2025

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Total Loss Center (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. INFORMATION WE COLLECT

Personal Information

  • Name, email address, phone number, physical address
  • Payment information when you make a purchase or request a quote
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication

  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback

2. HOW WE USE YOUR INFORMATION

We use collected data for:

  • Providing and improving our services
  • Processing transactions and payments
  • Communicating with you about your inquiries, appointments, and promotions
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent

3. SMS MESSAGING & COMPLIANCE

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

  • You can cancel SMS notifications at any time by replying “STOP”
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed within 24 hours

Message Frequency & Content

  • Message frequency varies based on your interactions with our business
  • Messages will be directly related to the services you have requested
  • We do not send promotional content without specific consent

Help & Support

Reply “HELP” for assistance or contact us at hello@totallosscenter.com
Customer support is available during regular business hours.

Carrier Information

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Information sharing to subcontractors in support services, such as customer service, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. INFORMATION SHARING & DISCLOSURE

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

  • Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
  • SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
  • All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

  • If required by law, legal process, or to protect our rights
  • In response to valid law enforcement requests or court orders

Business Transfers

  • In case of mergers, acquisitions, or sale of assets
  • In such cases, your data remains protected under this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. DATA SECURITY

We implement and maintain reasonable security measures, including:

  • Encryption of sensitive data
  • Secure access controls
  • Regular security assessments
  • Employee training
  • Breach notification protocols
  • Secure backup systems

Despite these measures, no method of electronic storage is 100% secure.

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

  • Analyze site traffic
  • Remember preferences
  • Improve website functionality
  • Measure service effectiveness

You may disable cookies in your browser settings.

7. YOUR RIGHTS & CHOICES

You may:

  • Access, update, or delete your information
  • Opt-out of marketing emails
  • Opt-out of SMS by replying “STOP”
  • Request details on how your data is processed
  • Withdraw consent
  • File a complaint if you believe your rights were violated

Contact details are in Section 10.

8. THIRD-PARTY LINKS

Our website may link to third-party sites. Their privacy practices are not our responsibility.
This privacy policy applies only to information collected by Total Loss Center.

9. CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically. Updated versions will be posted on our website.

10. CONTACT US

If you have questions about this Privacy Policy:

Total Loss Center
Phone: (561) 678-5580
Email: hello@totallosscenter.com
Website: totallosscenter.com

By using our website and services, you consent to this Privacy Policy.